This page allows us to collect feedback from visitors to the site to enable us to make improvements where needed. Comments are only reviewed every few days so please do not use the comment facility to seek help with an emergency.
If you have found a potentially sick, injured, or at risk wild animal please click here to see sources of help.
If you’re trying to get in touch with us
Please visit our contact page.
If you have feedback about HelpWildlife.co.uk
If you made use of the advice or rescue directory on this website, received help through our HelpDesk, or contacted us for help by email, we’d love to hear your feedback on whether and how we helped. If you have any suggestions for improvements, we’d be delighted to hear those too.
If you have feedback about a particular rescue
If you have feedback about a rescue listed in our directory, please visit their page in our directory and use the feedback facility provided so your comments are linked to the right rescue.
Whoever you leave feedback for, please be mindful that it will be a charity, quite likely run by volunteers giving up their time – please be polite. We welcome constructive, considered feedback but may edit or decline to publish comments which are abusive in tone or content.
Please need to be able to CALL for advice!
Hi Karen We are a very small charity and we simply don’t have the resources to be able to staff a telephone line, unfortunately. Our email helpdesk means that our volunteers can review pictures and provide assistance alongside jobs, family etc whereas telephone calls take much longer and make exchanging information such as phone numbers for rescues more difficult. To reliably provide a phone line for the same hours we provide email support, we would need paid staff who can focus entirely on the calls which, even at minimum wage, would cost in excess of £45,000 a year – the… Read more »
Excellent website found you straight away and was immediately clear don’t go to rspca and check out rescue centres. Also brilliant was the don’t do this bits very clearly at the beginning of each section and why to take to a rescue centre do not attempt yourself. Reassuring to have the last updated so recent – have wasted vital hours in the past contacting defunct places.
Thanks so much for your kind comment, Annie. I’m so pleased you found the website helpful
Sarah
I suggest all rescues start to timely keep update on their websits and recording direction of answering machine for their phones (or other main contact channels if they do not have their websites or phone numbers for contact), about whether at the moment they still are ability (enough staff, energy, time, funding, space, facility, medicine, etc) to accept and help more animals. This can save much precious time of both them and people who find animals that need help and are considering and trying to ask them to help, so they can focus on taking goid care of the existing… Read more »
Hi Lizzie, thanks for your comments. In an ideal world, rescues would have up to date information about their availability available as you suggest. Unfortunately, during busy periods, this can change minute to minute depending on admissions and, sadly, patients passing away. A rescue might have space for one species but not others and certain types of injury or illness but not others depending on the animals’ housing needs. Taking time away from animal care for tasks like updating their website can be really difficult. Our website is found by about 350,000 people a year and is usually in the… Read more »
Your website says I can ‘submit a request’ prior to your help desk opening but I cannot find where I submit that request!?
Hi Catherine
Thanks for checking. A form should appear with that message but I’ve checked and there was a glitch. All sorted now so please reach out if you need some help.
Sarah
No hello,animal emergency,no way of contacting you by either phone or email
Hi Jane
Our website is designed to contain all the information you need in an animal emergency rather than needing to contact us. We have an advice library of 60+ articles and a directory of 700+ wildlife rescues you can contact in an emergency. In the event that you cannot find the help you need on our site, the big box at the top of this page links to our ‘help’ page which contains details of telephone advice lines and our email helpdesk.
Sarah
Good evening. Our resident fox has mange and having searched online for a remedy, I sceptically requested a bottle of homeopathic solution. After approx 2 weeks of lemon curd sandwiches, there is a significant improvement and he seems more lively. Many thanks for your recommendations. Regards from me and him!
Hi Sally
I’m so pleased to hear he’s improving. I totally understand the scepticism – if I hadn’t seen it work myself on literally hundreds of foxes I would be the same.
Thanks so much for the feedback
Sarah
I’ve still no idea what to do about the injured pigeon in my conservatory. You sent me to the local RSPCA, they advised me to ring the national helpline, they advised me to come back here… the poor thing will be dead before someone tells me what to do with it
Hi Gareth, I can’t see that we’ve had any contact from you previously. If you need help with an animal, the best way to get in touch is via our helpdesk as per the link at the top of the page. I’ve sent you an email to get some more details from you so we can advise.
How can I complain about a rescue you have listed. ?
Hi Wendy, information for you here – https://www.helpwildlife.co.uk/about-us/policies/
I emailed last week to ask to be removed from the listings. As yet no one has responded and I am still on the list.
Please advise ?
Tess Merry
The Nutkin Ward
Hi Tess, apologies, I did reply but we’re having some issues with email delivery. I’ve forwarded you on my response from a different email account.
Sarah
such an excellent service ran by volunteers to help wildlife. I initially used the site a few years ago for an injured bird and was directed to a community hero who was incredible and such a great contact for future rescues too, and have used again since then recently for a hedgehog. Always really quick replies and the people writing are always genuinely concerned and follow up with you too which is brilliant. the website is full of useful information as well. There needs to be more resources like this. For all the people in the comments below getting annoyed… Read more »
Impossible to get hold of an email address/phone number to ask for help
Appreciate that this is run by volunteers, but how to I actually ask for help?????
How do I get in contact? Pressed the red link, took me to another page that said the helpdesk was available, and then nothing!!!
Hi Joanna, When you go to the helpdesk page, you need to select one of the options for the help you need and you’ll then be shown more fields to fill out with details of the situation. You can also get in touch via our Contact Us page (for which there is a link at the top of this page) or use the helper Bot in the bottom right of every page.
Thank you for contacting me. Sadly I could not find the babies when I returned to where the deceased mother was armed with cat carrier. I appreciate what you do, and although I cannot volunteer myself due to current work commitments, I have left a monthly donation to help in just a small way. Lovely to know that kind souls are looking out for our wildlife in need.
No help at all. I found it impossible to get anyone to speak to.
Hi Paul. Rescues are extremely busy at this time of year so you may need to leave messages and wait for them to call you back when they’re free. We haven’t received any emails or helpdesk requests from you – please do get in touch if you still need help (the link is in the red box at the top of this page).
Thank you for the volunteering help given to the rescued bird . This volunteering team were amazing and so kind.
I hope that they are given support always so this rescues so can continue in the future .
Good resource, I was surprised at the number of rescues
Great advice and suggestions on how to do something productive to try to save a fox family living under a school from being killed by pest control unnecessarily when there are groups that will remove them safely and relocate .Websites and address given also names of groups that can help locally. Thank you very much for all the info . 6 foxes will be safe now.
Thankyou for helping me find someone to take in an injured pigeon. I managed to find someone in stanground to take the pigeon .
Thankyou
Looked up care and advice for a stunned wild bird, really helpful and easy to navigate. Thank you
Thank you to Sarah who was very helpful although we couldn’t help the Wrens
can you tell me if Helpwildlife or Starlight Trust are registered with the charities commission? I cant find either of them on the register.
Hi Sally, we aren’t registered with the charity commission as our income falls below the minimum £5000 threshold. We are registered as charitable with HMRC but I don’t believe they publish a register.
Clear advice on the website and quick help when I made contact which meant I was able to get the help needed for an injured bird. Such a relief. Thank you.
Thank you for the prompt reply it was helpful and the medication ordered
Extremely fast response with good helpful information, thank you.
I already knew about the wildlife rescues in your directory but was delighted to see them included. What a brilliant service 👏
So supportive and kind, offering caring human contact and, above all, practical advice.
Thank you so much for your quick response. Your advice very much appreciated.
Thank you again
Gay Youens
Great advice and very quickly received thanks a lot Sarah
Excellent advice and quick reply well worth a donation
Thank you for your quick and very helpful advice and recommendations, it made such a difference and I quickly found the rescue who took care of a very sick fox who was unable to walk. Thank you for being there!
Thanks for a reassuring advice. It really put my mind at ease.
A big thank you for giving us the necessary advice on the injured pigeon we found, it made it so much less stressful not knowing where to turn for advice on it’s care and treatment. We have now found a rescue centre recommended by you to take it in and hopefully nurse back to fitness.
Thank you so much for your brilliant and helpful website as it was easy to follow when I didn’t know what to do for the injured bird.your website is easy to follow and I am so grateful.i can’t bear thinking about this poor bird in the rain so I am grateful to be getting some advice by email.Thank you so much
very helpful and caring service thank you.
Huge thanks to Sarah A for her prompt help with the injured racing pigeon we found and brought home. Sarah replied to my email within 15 minutes, tried to find a half-way house close to me for that evening and offered to take the bird herself when that wasn’t an option. I handed Prudence over this morning (yep, 2 nights was long enough for her to gain a name). I’m very happy she’ll be well looked after before her journey to a bird sanctuary. A brilliant service run by compassionate volunteers.
I couldn’t thank you enough for your prompt reply to my request this morning. Sarah was very kind and helpful throughout. Amazing service! Well worth the donation.
Excellent advise Thankyou.
Thank you Sarah for all your help this morning. This is a great service for helping animals.
Thanks so much for the helpful advice on how to care for the injured bird until I could get it to a rescue, and for the useful links to other nearby rescues as well.
Put me in touch with Bird aid who helped this pm. RSPCA couldn’t come out until tomorrow and likely a fox may have eaten seagull or cat may have bothered it
Brilliant help and advice. Responded straight away to my email. The baby pigeon has now flown back to a parent. Thanks again, great charity, well worth the donation.
I’m no ‘bleeding heart’, but I’m of the opinion that no living thing needing help is automatically beyond any care I could provide. My daughter and granddaughter found a grey squirrel injured – although no obvious injury – in our road today and I have it in a box wrapped in a towel right now… I know what we SHOULD do with them, but I couldn’t do that easily with any living thing that I couldn’t otherwise help with (even) palliative care. After spending quite a while looking for similar care in the community, thank you so much ‘helpwildlife.co.uk’ for… Read more »
I too found an injured squirrel amd no one wanted to help . Rang the RSPCA and they said the vets but they didn’t want to know . Saying it was vermin . How cruel , no bigger vermin than some humans ! Poor Liitle thing died , but this amazing charity tried to help
Thank you for your advice. Goldfinch has now recovered and flown away. 🙂
Thank you so very very much for the the really useful information and encouragement you gave me. I was feeling really helpless about this little baby seagull and you reassured me that I have being doing the right thing and what to continue doing.
thank you muchly Billie
Thank you so much Sarah for the help you gave us with the lovely wood pigeon that couldn’t fly 🐦 The service you provide is excellent. We know we can contact you for brilliant advice and support if we ever need to help sick or injured wildlife again. It’s great to know that there are kind people like you always ready to help. We’re very grateful.
Thank you so much for your help with finding a way to help an injured baby pigeon that I found. Without your help, I couldn’t find the right places to call.
I also thanks for following up with the process whole day!
You are doing a great job!!
Thank you so much for your help on a Sunday with a baby hedgehog that we had found. Without your help and the rescue lady who took him in he wouldn’t have survive. You do a wonderful job.
Website is not user friendly. Have been trying to find a way to notify you of an injured bird but have been sent round in circles by links and the “contact us” page has no numbers or email addresses!
We have tried very hard to make the website easy to use and build in safeguards for those who perhaps aren’t so comfortable with technology. At the top of this page, for example, is a banner which says ‘IF YOU’VE GOT A WILDLIFE CASUALTY AND YOU CAN’T WORK OUT HOW TO NAVIGATE THIS WEBSITE PLEASE CLICK HERE FOR 1-2-1 SUPPORT FROM ONE OF OUR VOLUNTEERS’. The link takes you to our helpdesk where our volunteers provide 1-2-1 support 12 hours a day for those who haven’t been able to help themselves using the information on the website. At the top… Read more »
I rescued a small hedgehog from my garden, and took it to someone in Penistone who claims to be involved in Hedgehog rescue. I tried contacting her first thing this morning to arrange taking the poor little creature to her home: I got no reply so rather than keep it in a cardboard box for who knows how long, I drove to Penistone with the Hedgehog and her father took it from me. Later on the lady contacted me complainiing that I had delivered the Hedgehog. There is nowhere else around my area that can accommodate wild creatures, so what… Read more »
Hi Steve, most wildlife rescues, especially hedgehog rescues, are small, voluntary concerns often run from people’s homes. They unfortunately don’t have unlimited space and aren’t usually home 24/7 so generally ask that folks speak to them first to make sure they are home and have space to accommodate the animal. I’m guessing that may be the source of their complaint but I don’t know for sure. In our directory we have half a dozen rescues listed as taking hedgehogs within 20 miles of Penistone, as well as another half a dozen on the private ‘Community Heroes’ tier. So if you… Read more »
Great helpful informative advice. Thankyou.