£1 for Wildlife
Can you spare £1 for Wildlife? Each year, about 300,000 people come to our site looking for help with wildlife. Both we, and the wildlife rescues we list in our directory, rely entirely on donations to assist those people and the animals they find. Imagine if each visitor donated £1. That would enable SO many […]
About HelpWildlife.co.uk
HelpWildlife.co.uk was founded in 2005 to help members of the public who find wildlife casualties with advice and a directory of wildlife rescuers. The site started as little more than a single page listing rescues arranged by county. Really, founder Sarah expected just to use it herself to point people posting in internet forums towards […]
How can I find a wildlife rescue near me?
Just head to directory.helpwildlife.co.uk and enter your location to be shown wildlife rescues in your area. If you struggle to find a rescue, visit helpwildlife.co.uk/help for support.
I’m concerned about an animal – should I help?
We’ve put together a library of articles to help you assess whether help is needed. Just go to helpwildlife.co.uk/advice to read them. If you can‘t find the information you need there, have a look at helpwildlife.co.uk/help for sources of bespoke advice and assistance. Reviewing our articles first takes the pressure off busy wildlife rescue volunteers.
Do you ‘vet’ the rescues in the directory? I don’t think ‘x’ should be included.
Our intention is simply to provide finders of casualties with details of wildlife rescues in their area. On each listing we state that inclusion in the directory is not an endorsement and the finder should take steps to satisfy themselves as to the suitability of the rescue before surrendering an animal to them. With over […]
Who runs this site and what is your experience with wildlife?
HelpWildlife.co.uk was founded in 2005 by Sarah Argrave and is now part of the Starlight Trust, the charity run by Sarah and her husband, Dave. Sarah is assisted by a small number of volunteers in maintaining the directory and operating the helpdesk (though advice is only given by volunteers with rescue experience). Sarah started volunteering […]
I’ve looked at your advice articles and I think some information is missing or incorrect
PLEASE let us know! The very last thing we want to do is give people the wrong information. Drop us an email at [email protected] and I promise we will be receptive to your input. If you have any ideas for new articles, we’d love to hear those too. If you would like to write one […]
Information for Rescuers
Our aim at HelpWildlife.co.uk is to support the work of wildlife rescues. We hope our advice articles will enable finders to find the information they need without needing to make a call to already busy rescues. Our helpdesk aims to complement the articles, offering bespoke advice and support to members of the public who are […]
I heard you’re raising money for rescues. How does my rescue become eligible to receive a gift from you?
That’s right! In 2023 we launched our £1 for Wildlife campaign. With 300,000 people visiting our site each year, we’d love to have each of them donate £1 to support wildlife rescue. You can read more about this campaign here – helpwildlife.co.uk/1forwildlife/ To be eligible, a rescue must be listed in our public directory […]
My rescue is currently full/I’m taking some time off. How can I prevent people contacting me via my listing while my rescue is closed?
Each listing can be set as ‘Temporarily Closed’. This will display a warning message in the search results and a banner on your listing which says that the rescue is closed and why. If you’ve claimed your listing, you can set it as temporarily closed any time. See directory.helpwildlife.co.uk/rescue-guidance/ for guidance on this. If you […]
My logo isn’t displaying on the listing properly – how can I fix this?
The logo area has a ratio of 4:3 so any images in a different ratio will get cut off. Ideally, upload an image which is, for example, 400×300 or 800×600. If you have a logo in a different shape, you can create a new, blank image in the right ratio and paste your logo onto […]
I’m getting too many calls – how can I get my listing removed?
This is why we now have three tiers to our directory. The first tier (‘rescues’) is the one visitors will see first when they search and will therefore attract the highest number of contacts. Simply moving your listing to the second tier (‘small rescues’) will dramatically reduce the number of calls you get via this […]
I can’t find/view my listing
In most cases, the simplest way to find your listing is to go to directory.helpwildlife.co.uk, enter a town near you, and you should appear as one of the listed rescues. Keep in mind there are three tiers to the directory. If your rescue doesn’t appear in the initial search, use the drop-down on the left […]
I’ve forgotten the password for my account
You can visit https://directory.helpwildlife.co.uk/forgot/ to request a reminder of your account information
I’m trying to log in but it says my username isn’t recognised
Most often this is because you’ve not yet registered on the site. The presence of a listing in the directory does not mean there is a user account set up for you personally. You can register at https://directory.helpwildlife.co.uk/register. If you’re certain you’ve registered previously you can visit https://directory.helpwildlife.co.uk/forgot/ for a reminder of your account information. […]
I’ve claimed my listing but I don’t see an edit button
Most likely this will be because you’re not logged in. Go to directory.helpwildlife.co.uk/login/ to make sure. If you’re still having problems, you can email us on [email protected]
How do I get listed in your directory?
Head over to the directory site and you’ll find the information and links you need here – https://directory.helpwildlife.co.uk/add-a-listing/
What is your phone number?
Apologies, but we do not currently have a phone number. As we are run by volunteers who all give their time alongside jobs, family commitments, etc we unfortunately do not have sufficient resource to be able to consistently ‘man’ a telephone line. You should find the information you need on our website but if you […]
My query is not about sick/injured/at risk wildlife and is not covered by the FAQs. How can I get in touch?
You can email us but please DO NOT USE THIS ADDRESS TO REPORT SICK/INJURED/AT RISK WILDLIFE. Emails are checked once a day so we will not see your message quickly enough to help. Our address is [email protected]. For anything concerning a wild animal needing help, visit helpwildlife.co.uk/help. Please be aware that we have very limited […]
Can I link to your website?
Yes, please do! The information on our site is designed to be shared – we want as many people as possible to know what to do and who to turn to if they find injured wildlife. Thank you for helping to spread the word.