Guidance for Rescues

helpwildlife.co.uk provides free advice on humane, holistic pest control methods

Helpwildlife.co.uk is run by a rescue for the benefit of wildlife casualties, the people who find them, and the rescues who care for them. Our aim is to provide the public with advice about when and how to help and to facilitate them finding assistance from a suitable rescue. We very much encourage rescuers to get involved in furthering these aims. You can do this by adding your rescue to the directory, claiming any existing listing for your rescue in order to maintain it, or by contributing articles to the site.

Add a Rescue

Before proceeding, please check the site to ensure that your rescue is not already listed. Go to the map page and search your area to see if your rescue is already featured. If so, refer to the guidance on claiming an existing listing.

In order to add a rescue, you’ll need to register an account on the site here. Once you’re logged in, go to https://helpwildlife.co.uk/add-listing (you may wish to open that page in a new tab so you can refer to the guidance below as you go).

Complete the form fields as follows

    Listing Type
    Choose ‘Live’.
    Owner Verified Listing
    Tick the box if you are the rescue owner or are filling the form out on their behalf.
    Logo
    The rescue’s logo can be added if desired
    Rescue Name
    Mandatory field. Enter the name of the rescue or individual rescuer
    Rescue Description
    Mandatory field. The contents of this field will form the description visible when the listing is shared e.g. on Facebook. Use it to give a one-line summary of the rescue e.g. ‘Rescue catering for all wildlife in Edinburgh’, ‘Hedgehog rescue in Cardiff’, ’24-hour rescue in London catering for all birds, especially pigeons’.
    Availability
    Optional field. Select yes to set the details or no to leave blank. If you don’t have set times e.g. you’re available 24 hours, you might prefer to leave this blank and enter details into the ‘Other Information’ field.
    Address
    Mandatory field. Simply start typing the address into this field and select from the suggestions. Region, Town/City and Postcode will be automatically populated in turn and a marker added to the map. If you prefer not to list the full address, you can replace the contents of the ‘address’ field with a space, partial postcode or town once the map has populated.
    Select map view
    We recommend leaving this as ‘default map’.
    Phone Number
    Mandatory field. Please add the primary phone number for the rescue.
    Secondary phone number
    Optional field. Add a second phone number if there is one.
    Species helped
    Mandatory field. Please select all the types of casualty the rescue can help with.
    Sanctuary offered to non-releasable animals?
    Optional field. Tick the box if the rescue offers sanctuary to casualties who cannot be released (you can expand on this in ‘other information’ if you wish).
    Other Information
    Optional field. Add in anything else you want those viewing the listing to know e.g. your policies, charity status etc
    Category
    Mandatory field. Choose the option which best reflects the rescue type e.g. ‘hedgehog rescue’ if the rescue only takes hedgehogs, ‘other specialist rescue’ if the rescue only takes a species not covered by the other options, or ‘multi-species rescue’ if the rescue takes multiple species of wildlife.
    Website
    Optional field. Add in the address of the rescue’s website if you wish, including the http://
    Email
    Optional field. Add in the email address of the rescue if you wish.
    Facebook
    Optional field. Add in the address of the rescue’s Facebook page if you wish, including the http://
    Twitter
    Optional field. Add in the address of the rescue’s Twitter page if you wish, including the http://
    Instagram
    Optional field. Add in the address of the rescue’s Instagram page if you wish, including the http://

Tick to accept the Community Standards and other policies AFTER reading them please. Then click ‘Preview Listing’ to see a preview in a new tab. If you notice any changes needed, make the edits in the original tab. Once you’re happy, click ‘Submit Listing’.

Your submission will need to be approved before it appears on the site. We aim to do this within 24 hours and you’ll get a confirmation email once this has been done.

Claim a Listing

  • If you haven’t already done so, register an account on the site here. The presence of a listing for your rescue on the site does not mean an account has been registered. When registering, it’s helpful if you can sign up using your rescue’s email address to help us verify that you are the owner.
  • Once you’re logged in, navigate to your listing and click on ‘Claim Listing’ in the right column. You’ll then see a pop-up form asking for your name, phone number, position in business (rescue) and message. Fill that out and click ‘Send’.

We’ll aim to review your claim with 24 hours at which point you’ll get an email letting you know the result.

Edit your listing

First see the guidance on claiming a listing. Once your listing claim has been approved, you’ll see a link in the right-hand column of the listing page for ‘edit this post’. Click on the link and update the form displayed as follows

    Listing Type
    Choose ‘Live’.
    Owner Verified Listing
    Tick the box if you are the rescue owner or are filling the form out on their behalf.
    Logo
    The rescue’s logo can be added/edited if desired
    Rescue Name
    Mandatory field. Enter or edit the name of the rescue or individual rescuer
    Rescue Description
    Mandatory field. The contents of this field will form the description visible when the listing is shared e.g. on Facebook. Use it to give a one-line summary of the rescue e.g. ‘Rescue catering for all wildlife in Edinburgh’, ‘Hedgehog rescue in Cardiff’, ’24-hour rescue in London catering for all birds, especially pigeons’.
    Availability
    Optional field. Select yes to set the details or no to leave blank. If you don’t have set times e.g. you’re available 24 hours, you might prefer to leave this blank and enter details into the ‘Other Information’ field.
    Address
    Mandatory field. Simply start typing the address into this field and select from the suggestions. Region, Town/City and Postcode will be automatically populated in turn and a marker added to the map. If you prefer not to list the full address, you can replace the contents of the ‘address’ field with a space, partial postcode or town once the map has populated.
    Select map view
    We recommend leaving this as ‘default map’.
    Phone Number
    Mandatory field. Please add/edit the primary phone number for the rescue.
    Secondary phone number
    Optional field. Add/edit a second phone number if there is one.
    Species helped
    Mandatory field. Please select all the types of casualty the rescue can help with or uncheck any already selected to remove them.
    Sanctuary offered to non-releasable animals?
    Optional field. Tick the box if the rescue offers sanctuary to casualties who cannot be released (you can expand on this in ‘other information’ if you wish).
    Other Information
    Optional field. Add in anything else you want those viewing the listing to know e.g. your policies, charity status etc
    Category
    Mandatory field. Choose the option which best reflects the rescue type e.g. ‘hedgehog rescue’ if the rescue only takes hedgehogs, ‘other specialist rescue’ if the rescue only takes a species not covered by the other options, or ‘multi-species rescue’ if the rescue takes multiple species of wildlife.
    Website
    Optional field. Add/edit the address of the rescue’s website if you wish, including the http://
    Email
    Optional field. Add/edit the email address of the rescue if you wish.
    Facebook
    Optional field. Add/edit the address of the rescue’s Facebook page if you wish, including the http://
    Twitter
    Optional field. Add/edit the address of the rescue’s Twitter page if you wish, including the http://
    Instagram
    Optional field. Add/edit the address of the rescue’s Instagram page if you wish, including the http://

Tick to accept the Community Standards and other policies AFTER reading them please. Then click ‘Preview Listing’ to see a preview in a new tab. If you notice any changes needed, make the edits in the original tab. Once you’re happy, click ‘Submit Listing’.

Your listing will not be displayed on the site while your edits are approved but we’ll aim to check and approve them within a few hours. You’ll get an email letting you know when the listing is live again.

Renew your Listing

We set live listings to expire every six months. This is to ensure that the details remain up to date and finders don’t waste valuable time ringing incorrect numbers or rescues which have closed. You’ll receive emails from us one week before expiry and one day before expiry to prompt you to renew the listing. If your listing expires, you’ll receive a further email advising you that your rescue will no longer appear in search results on the site. This means visitors to the site looking for help with a casualty will not be shown your rescue as an option.

In order to renew your listing, make sure you’re logged in (go to helpwildlife.co.uk/access to log in), and then navigate to your listing. If you can’t remember the address of your listing, you can search for it at helpwildlife.co.uk/map. In the right hand column of the listing, you’ll see a link for ‘renew’. Click on that.

On the form that loads, review the information contained about your rescue such as address, phone numbers, species helped, website and social media details and email address. Edit anything which needs updating and then click the submit button at the bottom of the form.

Your listing will briefly be invisible while an administrator checks the changes but will then be republished and the expiry date set for another six months time.

As with any aspect of managing your listing, we are here to provide support if anything is unclear. If you prefer, you can simply reply to the expiry reminder email confirming that all the listed details are correct, and we’ll take care of the renewal for you.

Suspend a listing

This is a handy option to use if you’re temporarily unable to take in new animals for example if you’re full or taking a break. The listing will remain on the site and appear in search results but with a note, added by you, explaining that you’re currently unavailable and with the phone number removed to deter contact.

You’ll need to have registered on the site and claimed your listing before you can take this step.

Navigate to your listing, click on the edit link on the right hand side. Most fields can be left unchanged but you’ll need to update the following.

    Listing Type
    Choose ‘Suspended’ from the two options. Wait a moment for the page to update.
    Listing Status
    Choose ‘Temporarily Unavailable’
    Rescue Description
    Add something here about the suspension e.g. Currently Unavailable, Currently Full, Closed until July etc
    Other Information
    You can add further detail about your availability here if you wish

    Ensure the box is ticked to confirm agreement with our policies and then click ‘Preview Listing’ to check all looks ok. If not make any edits needed. Once you’re happy, click ‘Submit Listing’.

    The information you enter in ‘rescue description’ will appear against the listing in search results so visitors know you can’t currently help. Your website and email link, if you’ve included them, will remain so visitors can still learn about your rescue and submit non-urgent enquiries.

    Suspended listings are set to ‘expire’ every 3 months. At this point, you’ll get an email prompting you to renew your listing. You can either leave it as suspended or change it to ‘live’ at this point. If you’re ready for your listing to be live before this, you can return to the listing at any time and click ‘edit’ to make changes or reinstate the listing by choosing the ‘live’ listing type.

Remove a listing

This is intended for rescues which have closed down or wish to be removed from the directory permanently. If you’re closing temporarily, please see the guidance on Suspending your listing.

Removed listings remain on the site but do not show on the map search and have all contact information hidden. You’ll be able to return to the listing and edit or reinstate it in the future.

You’ll need to have registered on the site and claimed your listing before you can take this step.

Navigate to your listing, click on the link to ‘Edit’ on the right hand side. Most of the form can remain unchanged (the information will automatically be hidden by the listing’s change of status) but you’ll need to update the following parts of the form

    Listing Type
    Choose ‘Removed Rescue’ from the three options. Wait a moment for the page to update.
    Listing Status
    Choose from the option which best reflects the reason for removing the listing.
    Rescue Description
    Mandatory field. Update to reflect the status of the rescue e.g. this rescue has now closed
    Other Information
    Optional field. Delete any information previously contained in this field. If you wish, you can add further information about why the listing is being removed.

Ensure the box is ticked to confirm agreement with our policies and then click ‘Preview Listing’ to check all looks ok. If not make any edits needed. Once you’re happy, click ‘Submit Listing’.