Guidance for Rescues

helpwildlife.co.uk provides a directory of around 400 wildlife rescues in the UK who can help with wildlife casualties

Helpwildlife.co.uk is run by a charity for the benefit of wildlife casualties, the people who find them, and the rescues who care for them. Our aim is to provide the public with advice about when and how to help and to facilitate them finding assistance from a suitable rescue. We very much encourage rescuers to get involved in furthering these aims. You can do this by adding your rescue to the directory, claiming any existing listing for your rescue in order to maintain it, or by contributing articles to the site.

Add Listing

In order to add a listing, you’ll need to register an account on the site here. Once you’re logged in, you can either add a listing to the main directory, add a listing to the back-up directory, or add a Community Hero. There’s detail about the different levels of the directory to help you choose the one which suits you here.


Next to or below each field of the form is some guidance about what information to enter. Most of it is pretty self-explanatory – e.g. address, phone number, website – so we hope the form will be fairly intuitive. Some special fields which warrant a bit of explanation are

Listing Type
For each directory level there are two ‘types’ of listing – Live and Removed. If you’re adding a new listing, you’ll always be choosing ‘Live’. The ‘Removed’ option is there for later edits in case the listing needs to be removed from search results, for example if a rescues closes down.

Temporarily Closed
This will usually be left unticked when you’re adding a new listing. This is there for later edits. You can use this checkbox to add a message to your listing should you be full or temporarily closed.

Owner Verified Listing
If you’re adding your own listing or managing it on behalf of a rescue, tick this box to show a message on the listing that it’s Owner Verified, giving site visitors extra confidence that the details are correct.

Select map view
We recommend leaving this as ‘default map’.

Hours of Operation/Availability
If you select yes you can enter details of your opening hours or availability. If you do this, a message will show on your listing to say you’re closed outside of these hours.


Once you’ve filled out the required information, click ‘Preview Listing’ to see a preview in a new tab. If you notice any changes needed, make the edits in the original tab. Once you’re happy, click ‘Submit Listing’.

Your submission will need to be approved before it appears on the site. We aim to do this within 24 hours and you’ll get a confirmation email once this has been done.

Claim Listing

  • If you haven’t already done so, register an account on the site here. The presence of a listing for your rescue on the site does not mean an account has been registered. When registering, it’s helpful if you can sign up using your rescue’s email address to help us verify that you are the owner.
  • Once you’re logged in, navigate to your listing and click on ‘Claim Listing’ in the right column. You’ll then see a pop-up form asking for your name, phone number, position in business (rescue) and message. Fill that out and click ‘Send’.

We’ll aim to review your claim with 24 hours at which point you’ll get an email letting you know the result.

Edit your listing

First see the guidance on claiming a listing. Once your listing claim has been approved, you can access your listing via your account page, clicking on the three dot menu to see the ‘edit’ option (or you can go to the listing and click on the ‘edit’ link in the right-hand column of the listing page). Next to or below each field of the form is some guidance about what information to enter. Most of it is pretty self-explanatory – e.g. address, phone number, website – so we hope the form will be fairly intuitive. Some special fields which warrant a bit of explanation are

Listing Type
For each directory level there are two ‘types’ of listing – Live and Removed. Usually the right option here is ‘Live’ unless the listing needs to be removed from search results, for example if a rescues closes down.

Temporarily Closed
You can use this checkbox to add a message to your listing should you be full or temporarily closed.

Select map view
We recommend leaving this as ‘default map’.

Hours of Operation/Availability
If you select yes you can enter details of your opening hours or availability. If you do this, a message will show on your listing to say you’re closed outside of these hours.


Once you’ve made your changes, scroll to the bottom of the page and click ‘Preview Listing’ to see a preview in a new tab. If you notice any changes needed, make the edits in the original tab. Once you’re happy, click ‘Submit Listing’.

NB: If you’re editing a Community Hero listing you will not be able to view or preview it. This is because these listings are hidden from all but our admins to protect your privacy. You can edit your listing by going to your account page and clicking on the three dot menu to see the ‘edit’ option. Here you can make sure all the information is correct but you won’t be able to use the preview option at the bottom.

Renew your Listing

We set live listings to expire every six months. This is to ensure that the details remain up to date and finders don’t waste valuable time ringing incorrect numbers or rescues which have closed. You’ll receive emails from us one week before expiry and one day before expiry to prompt you to renew the listing. If your listing expires, you’ll receive a further email advising you that your rescue’s listing may no longer appear in search results on the site.

In order to renew your listing, make sure you’re logged in (go to helpwildlife.co.uk/login), and then you’ll be shown your listings on your account page. Click on the three dot menu and select the ‘renew’ option.

On the form that loads, review the information contained about your rescue such as address, phone numbers, species helped, website and social media details and email address. Edit anything which needs updating and then click the submit button at the bottom of the form.

Your listing will briefly be invisible while an administrator checks the changes but will then be republished and the expiry date set for another six months time.

NB: If you’re renewing a Community Hero listing you will not be able to view or preview it. This is because these listings are hidden from all but our admins to protect your privacy. You can renew your listing by going to your account page and clicking on the three dot menu to see the ‘renew’ option. Here you can make sure all the information is correct but you won’t be able to use the preview option at the bottom.

As with any aspect of managing your listing, we are here to provide support if anything is unclear. If you prefer, you can simply reply to the expiry reminder email confirming that all the listed details are correct, and we’ll take care of the renewal for you.

Suspend a listing

This is a handy option to use if you’re temporarily unable to take in new animals for example if you’re full or taking a break. The listing will remain on the site but flagged to say that the rescue is temporarily unavailable.

You’ll need to have registered on the site and claimed your listing before you can take this step. Make sure you’re logged in, then you can access your listing via your account page, clicking on the three dot menu to see the ‘edit’ option. In the form which appears, check the box next to the ‘temporarily closed’ field.

We hope that the warning messages which appear against your listing in the search results and on your listing page will deter people from contacting you. If this proves not to be the case, you may also wish to temporarily delete your phone number. The phone number field is mandatory but you can trick it by entering a space or dash for example. Once you’re happy, scroll to the bottom and click ‘Submit Listing’.

NB: If you’re editing a Community Hero listing you will not be able to view or preview it. This is because these listings are hidden from all but our admins to protect your privacy. You can still edit your listing by going to your account page and clicking on the three dot menu to see the ‘edit’ option. Here you can make sure all the information is correct but you won’t be able to use the preview option at the bottom.


Do please use this option sparingly so that it doesn’t lose its effectiveness on the site, and don’t forget to come back and untick the box once you’re available again. If you’re finding your listing generally generates more contacts than you can handle, contact us about downgrading it to a lower level in the directory.

Remove a listing

This is intended for rescues which have closed down permanently. If you’re closing temporarily, please see the guidance on Suspending your listing. If you’re finding your listing generally generates more contacts than you can handle, please contact us about downgrading it to a lower level in the directory rather than removing it entirely.

Removed listings remain on the site but do not show on the map search and have all contact information hidden. You’ll be able to return to the listing and edit or reinstate it for about five years, after which time it will be archived.

You’ll need to have registered on the site and claimed your listing before you can take this step. Once you’re logged in you can access your listing via your account page, clicking on the three dot menu to see the ‘edit’ option. NB: Please use the edit NOT the delete option.

Most of the form which then loads can remain unchanged (the information will automatically be hidden by the listing’s change of status) but you’ll need to update the ‘Listing Type’ field to choose the second option which will begin with ‘Removed’. Once the page reloads, you’ll see a field for ‘Reason for Removal’ – choose the best option from the drop down list here. If you wish, you can add further details about why the listing is being removed in the ‘Other Information’ field.

At the bottom of the page click ‘Preview Listing’ to check all looks ok. If not make any edits needed. Once you’re happy, click ‘Submit Listing’.

NB: If you’re removing a Community Hero listing you will not be able to view or preview it. This is because these listings are hidden from all but our admins to protect your privacy. You can still edit your listing by going to your account page and clicking on the three dot menu to see the ‘edit’ option. Here you can make the necessary change as above but you won’t be able to use the preview option at the bottom.