Guidance for Rescues

helpwildlife.co.uk is a charity run advice website which is part of the Starlight Trust

Helpwildlife.co.uk is run by a rescue for the benefit of wildlife casualties, the people who find them, and the rescues who care for them. Our aim is to provide the public with advice about when and how to help and to facilitate them finding assistance from a suitable rescue. We very much encourage rescuers to get involved in furthering these aims. You can do this by adding your rescue to the directory, claiming any existing listing for your rescue in order to maintain it, or by contributing articles to the site.

Adding your rescue

Before proceeding, please check the site to ensure that your rescue is not already listed. Go to the map page and search your area to see if your rescue is already featured. If so, refer to the guidance on claiming an existing listing.

Go to https://helpwildlife.co.uk/add-listing

Complete the form fields as follows

    Business Owner/Associate?
    Mandatory field. Select yes if you are the rescue owner or are filling the form out on their behalf. Otherwise select no.
    Rescue Title
    Mandatory field. Enter the name of the rescue or individual rescuer
    Rescue Description
    Mandatory field. The contents of this field will form the description visible when the listing is shared e.g. on Facebook. Use it to give a one-line summary of the rescue e.g. ‘Rescue catering for all wildlife in Edinburgh’, ‘Hedgehog rescue in Cardiff’, ’24-hour rescue in London catering for all birds, especially pigeons’.
    Listing Status
    Leave this as ‘active’.
    Availability
    Optional field. What times is the rescue available e.g. ‘9-5 Monday to Friday’, ‘24/7’, ‘8-8 7 days a week’.
    Address
    Mandatory field. Simply start typing the address into this field and select from the suggestions. Region, Town/City and Postcode will be automatically populated in turn and a marker added to the map. If you prefer not to list the full address, you can delete the contents of the ‘address’ field once the map has populated and replace it with the postcode, partial postcode or town.
    Select map view
    We recommend leaving this as ‘default map’.
    Phone Number
    Mandatory field. Please add the primary phone number for the rescue.
    Secondary phone number
    Optional field. Add a second phone number if there is one.
    Species helped
    Mandatory field. Please tick boxes for all the types of casualty the rescue can help with.
    Sanctuary offered to non-releasable animals?
    Optional field. Tick the box if the rescue offers sanctuary to casualties who cannot be released (you can expand on this in ‘other information’ if you wish).
    Other Information
    Optional field. Add in anything else you want those viewing the listing to know e.g. your policies.
    Category
    Mandatory field. Choose the option which best reflects the rescue type e.g. ‘hedgehog rescue’ if the rescue only takes hedgehogs, ‘other specialist rescue’ if the rescue only takes a species not covered by the other options, or ‘multi-species rescue’ if the rescue takes multiple species of wildlife. The option for ‘Removed Rescue’ is for when listings are removed from the directory.
    Website
    Optional field. Add in the address of the rescue’s website if you wish, including the http://
    Email
    Optional field. Add in the email address of the rescue if you wish. This will not be displayed on the listing so won’t be available to spammers. Those viewing the listing will be able to click a link to send the rescue an enquiry.
    Facebook
    Optional field. Add in the address of the rescue’s Facebook page if you wish, including the http://
    Twitter
    Optional field. Add in the address of the rescue’s Twitter page if you wish, including the http://
    Add Images
    Optional field. If you wish, you can add the rescue’s logo to the listing.

Tick to accept the Terms and Conditions AFTER reading them please. Then click ‘Review Your Listing’ to see a preview. If you notice any changes needed, click ‘Go Back and Edit’. Once you’re happy, click ‘Publish’.

Your submission will need to be approved before it appears on the site. We aim to do this within 24 hours and you’ll get a confirmation email once this has been done.

Claiming an existing listing

  • Navigate to the listing you wish to claim. On the right-hand column, click on ‘Business Owner?’
  • Fill out the form on the right-hand side to create an account on the website. It’s helpful if you can sign up using your rescue’s email address to help us verify that you are the owner.
  • You can then login with your sign-up information immediately. You’ll then see a pop-up form asking you for details of your claim. Fill that out and click ‘Send’. Once you’ve done this you’ll see, under the ‘Business Owner’ link, there’s a green box which says, ‘Request Sent Successfully’.

We’ll aim to review your claim with 24 hours at which point you’ll get an email letting you know the result.

Editing your claimed listing

Once your listing claim has been approved, you’ll see a link in the right-hand column of the listing page for ‘edit this post’. Click on the link and update the form displayed as follows

    Business Owner/Associate?
    Mandatory field. Leave this as ‘yes’ as it reflects that the listing has been claimed by the owner.
    Rescue Title
    Mandatory field. Enter/edit the name of the rescue or individual rescuer
    Rescue Description
    Mandatory field. The contents of this field will form the description visible when the listing is shared e.g. on Facebook. Use it to give a one-line summary of the rescue e.g. ‘Rescue catering for all wildlife in Edinburgh’, ‘Hedgehog rescue in Cardiff’, ’24-hour rescue in London catering for all birds, especially pigeons’.
    Listing Status
    Leave this as ‘active’
    Availability
    Optional field. What times is the rescue available e.g. ‘9-5 Monday to Friday’, ‘24/7’, ‘8-8 7 days a week’
    Address
    Mandatory field. Simply start typing this into the address field and select from the suggestions. Region, Town/City and Postcode will be automatically populated in turn and a marker added to the map. If you prefer not to list the full address, you can delete the contents of the ‘address’ field once the map has populated and replace it with the postcode, partial postcode or town.
    Select map view
    We recommend leaving this as ‘default map’
    Phone Number
    Mandatory field. Please add/edit the primary phone number for the rescue.
    Secondary phone number
    Optional field. Add/edit a second phone number if you have one.
    Species helped
    Mandatory field. Please tick boxes for all the types of casualty the rescue can help with and untick any for those you can’t help.
    Sanctuary offered to non-releasable animals?
    Optional field. Tick the box if you offer sanctuary to casualties who cannot be released
    Other Information
    Optional field. Add in anything else you want those viewing the listing to know eg your policies
    Category
    Mandatory field. Choose the option which best reflects the rescue type e.g. ‘hedgehog rescue’ if the rescue only takes hedgehogs, ‘other specialist rescue’ if the rescue only takes a species not covered by the other options, or ‘multi-species rescue’ if the rescue takes multiple species of wildlife. The option for ‘Removed Rescue’ is for when listings are removed from the directory.
    Website
    Optional field. Add/edit the address of the rescue’s website if you wish, including the http://
    Email
    Optional field. Add/edit the email address of your rescue if you wish. This will not be displayed on the listing so won’t be available to spammers. Those viewing the listing will be able to click a link to send you an enquiry.
    Facebook
    Optional field. Add/edit the address of the rescue’s Facebook page if you wish, including the http://
    Twitter
    Optional field. Add/edit the address of the rescue’s twitter page if you wish, including the http://
    Add Images
    Optional field. If you wish, you can add the rescue’s logo to the listing.

Tick to accept the Terms and Conditions AFTER reading them please. Then click ‘Review Your Listing’ to see a preview. If you notice any changes needed, click ‘Go Back and Edit’. Once you’re happy, click ‘Publish’.

Closing a listing

If you wish to remove your claimed listing from the site, either temporarily or permanently, navigate to the listing, click on the link to ‘Upgrade Listing’ and update the form displayed as follows

    Select package
    Choose ‘Removed’ from the two options. Wait a moment for the page to update.
    Business Owner/Associate?
    Mandatory field. Leave this as yes to reflect that the listing is under the control of the rescue.
    Rescue Title
    Mandatory field. This should contain the name of the rescue or individual rescuer.
    Rescue Description
    Mandatory field. The contents of this field will form the description visible when the listing is shared e.g. on Facebook. Update it to reflect the status of the rescue e.g. this rescue has now closed, this rescue is temporarily unavailable etc
    Listing Status
    Choose from the option which best reflects the listings new status.
    Address
    Mandatory field. Delete the contents of the ‘address’ field and replace it with the partial postcode or town. Once you submit the edit the listing will no longer be displayed on the map.
    Select map view
    We recommend leaving this as ‘default map’
    Other Information
    Optional field. Delete any information previously contained in this field. If you wish, you can add a note about why the listing is being removed or how long the rescue is unavailable for.
    Category
    Mandatory field. Choose ‘Removed Rescue’ from the list. This will ensure the listing is not displayed on the map.
    Add Images
    Optional field. Remove any previously uploaded images.

Tick to accept the Terms and Conditions AFTER reading them please. Then click ‘Review Your Listing’ to see a preview. If you notice any changes needed, click ‘Go Back and Edit’. Once you’re happy, click ‘Publish’.

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