HelpWildlife.co.uk is a website which provides advice on helping sick and injured wildlife and a directory of wildlife rescue organisations in the UK. Our virtual helpdesk serves as a back up to the information on our site, seeking to provide bespoke advice for situations not covered by our advice articles and/or to assist people in locating a suitable wildlife rescue if they’re unable to do so themselves using the directory.

Please help yourself using our advice articles and wildlife rescue directory as much as possible before submitting a helpdesk request. We only have a small number of volunteers who answer queries alongside jobs, families and running their own rescues.

Our virtual helpdesk is open Mon – Sat 09:00 – 21:00 and Sunday 10:00 – 18:00. We aim to respond within an hour and typically you’ll receive a email response in about 15-20 minutes. We can only respond by email - if you prefer to speak to someone by phone please telephone your local rescue (as listed in our directory) or see here for details of telephone helplines.

If you want to contact us about anything other than a wild animal needing help, please go to helpwildlife.co.uk/contact-us.

The animal needs urgent help from a wildlife rescue. Please go to helpwildlife.co.uk/map and enter your location to see details of rescues in your area. There's also advice on practical steps to take here. Please keep in mind that, on average, you're likely to need to travel 15-20 miles to your nearest wildlife rescue, and this may increase in very rural areas or for specialist species.

Please go to helpwildlife.co.uk/map and enter your location to see details of rescues in your area. There's also advice on practical steps to take here. Please keep in mind that, on average, you're likely to need to travel 15-20 miles to your nearest wildlife rescue, and this may increase in very rural areas or for specialist species.

Ok, let's get you some help from our volunteers. Some important things to note before you proceed...