Our Helpdesk

helpwildlife.co.uk is a charity run advice website which is part of the Starlight Trust

In the following situations, please contact a wildlife rescue immediately

  • Any wild animal caught by a cat or dog
  • Any wild animal hit by a car
  • Any wild animal caught in netting, a trap or snare, or tangled in fishing line/string etc
  • Birds covered in oil

You can find a wildlife rescue in your area by putting your location into our search facility below or going to our map page.

If you're not sure whether an animal needs help, you'll find dozens of advice articles covering common situations here

If you're still unsure what to do or if you struggle to find a rescue, HelpWildlife.co.uk volunteers can provide advice via our helpdesk. Our helpdesk volunteers are available Mon - Sat 09:00 - 21:00 and Sunday 10:00 - 18:00. We aim to respond within an hour and typically you'll receive a email response in about 15-20 minutes. Outside of these times, or if you prefer to speak to someone by telephone, there are details of 24 hour phone lines at helpwildlife.co.uk/help

If you want to contact us about anything other than a wild animal needing help, please go to helpwildlife.co.uk/contact-us




IMPORTANT: We will ALWAYS reply (subject to the opening times above)(Required)
Sometimes our responses end up in spam folders. If you don't receive an automated response, you won't receive the substantive reply either. In this case please check your spam/junk folder.
Name(Required)
Email(Required)
A one line description of what you're contacting us about eg Fox with mange, bird caught by a cat, hedgehog out in the day
Please provide just the first part of the postcode e.g. KT4, YO6. This will help us to locate rescues in the area for you to contact if needed.
Tell us more about the issue you need help with. Can you see any injuries on the animal? Do you have them contained in a box?

NB: WE ARE NOT ABLE TO RETURN PHONE CALLS. FOR DATA PROTECTION REASONS PLEASE DO NOT SEND US YOUR PHONE NUMBER.

It helps us to give you the right advice if we can see the species, stage of development and general demeanour of the animal you're contacting us about.
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