Our Helpdesk

helpwildlife.co.uk is a charity run advice website which is part of the Starlight Trust

If you have found an animal which has been caught by a cat, please click here to search for a wildlife rescue and telephone them immediately.


If you are concerned about a young bird which cannot fly, please click here to read our fledgling bird guidance before raising a helpdesk request.


If you are concerned about an animal with a limp, please click here to read our guidance on assessing limps before raising a helpdesk request.


How to contact our helpdesk

– Click the green ‘Get Advice’ button in the lower right hand corner of any page of our website
– Send an email to advice@helpwildlife.co.uk
– Message our Facebook page (facebook.com/HelpWildlife)
– Fill out the form at here

Whichever route you choose, our volunteers aim to respond within an hour and typically you'll receive a response in about 15-20 minutes. The helpdesk is available Mon – Sat 09:00 – 21:00 and Sunday 10:00 – 18:00. Please note, we are not able to offer telephone support. There are details of 24 hour phone lines if you prefer to speak to someone or for outside of our operating times at helpwildlife.co.uk/help