Privacy and Data Protection provides advice on what to do if you find a sick, injured or abandoned wild bird or animal

Privacy Notice, as part of the Starlight Trust is committed to maintaining the trust and confidence of our partners, supporters and visitors to our website. We will only ever collect information about you as necessary to carry out our day to day operations and meet our objectives. We won’t be plaguing you with donation requests or selling your info to marketers. The Privacy Policy below sets out in more detail what we’ll collect and why but if you have any questions not answered here, please feel free to get in touch and ask.

What information is being collected and how?

We collect information about wildlife rescue(r)s in the UK either through our contact forms or by web based research. Information is limited to contact information, some basic information about opening times and policies, and any comments made via our feedback facility.

We collect information about individuals and very small groups wanting to assist with wildlife rescues through our ‘Community Heroes’ scheme. This is limited to contact details and information about experience and availability as submitted through the relevant contact form.

Very limited information is collected about those who donate towards our work. This is generally restricted to the information you share when you make a paypal contribution for example. Such information is handled in accordance with the policies of our parent charity the Starlight Trust. You can view these policies at

Why is it being collected and how will it be used?

Information about wildlife rescue(r)s is collected in order to provide a directory of wildlife rescue(r)s in the UK. This information will be published on our web pages unless and until we have reason to believe the rescue is temporarily or permanently closed, the organisation is deemed not suitable to be included in our directory, or the rescue® requests its removal.

Information about ‘Community Heroes’ is collected in order to hold a central database of those who can help when formal wildlife rescue(r)s cannot e.g. with transport or short term care. This information is not published on our website and is only accessible to a small number of volunteers, unless consent is given to pass it to members of the public.

Contact information provided may also be used by our volunteers to make contact with individuals and organisations to check that the information is held and they are still able to help with sick and injured wildlife.

In exceptional circumstances, we may use the information gathered to form a mailing list to issue a group communication to wildlife rescuers where doing so would further the aims of wildlife rescue and rehabilitation in the UK. An ‘unsubscribe’ option will always be included.

The legal basis for this processing is our legitimate interests in forming and publishing a database of wildlife rescuer(r)s in the UK.

Will information be shared with anyone else?

Information about wildlife rescue(r)s in our main directory will be published on the web. It will not be shared in other formats e.g. as a bulk mailing list.

Information about ‘Community Heroes’ will only be shared with individual members of the public where specific consent has been given to do so.

Retaining Information

Some data is generally held indefinitely e.g. with the change history of our webpages, even when a listing is removed from our database or heroes list. This is to enable listings to be edited and reinstated quickly.

Your rights

You are entitled to
• Access the personal data we hold
• Have any inaccurate data about you rectified
• Have your data erased in some circumstances
• Lodge a complaint with a supervisory authority if you consider that our processing of your data infringes data protection laws.

If you wish to have data published in our directory changed, please visit

If you wish to resign from our Community Heroes scheme or have data held about you changed or deleted, please email

Data Protection Policy is committed to ensuring any personal data is handled in compliance with the law. Personal information will:

• Be obtained fairly and lawfully and shall not be processed unless certain conditions are met
• Be obtained for a specific and lawful purpose
• Be adequate, relevant but not excessive
• Be accurate and kept up to date
• Not be held longer than necessary
• Be processed in accordance with the rights of data subjects
• Be subject to appropriate security measures
• Not to be transferred outside the European Economic Area (EEA) will take steps to ensure that personal data is kept secure at all times against unauthorised or unlawful loss or disclosure.


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